隐私政策
这份说明适用于 KunVPN 的官网、各平台 App 和浏览器插件。我们尽量用具体的事实说话:每一项都写清楚记下了什么、为什么、交给了谁、存多久。没写在这里的,我们就不收集。
我们不收集的
这是加速服务最该先说清楚的部分:
- 你访问了哪些网站、用了哪些 App。我们不记录连接去往的地址、DNS 查询,也不记录流量的内容。
- 你的 IP 地址。网站、网关和线路服务器都不记录你连接时的 IP 地址;设备「大致地区」是连接当时查出来的,查完只存地区名,不存地址本身。
- 你每次连接、断开的时间记录。
- 实时保护拦下了哪些网站。拦截名单下载到你的设备上,比对在设备上完成,你要打开的网址不会发给我们;「已拦截的网站」和拦截统计只存在你的设备上,删掉 App 就没了。只有你主动告诉客服「某个网站被误拦了」,我们才知道那一个网址。
- 你的真实姓名、手机号、身份证件。注册只需要一个邮箱。
- 你的设备永远不会被用作别人的出口,我们不转卖你的带宽,也不出售、出租任何用户数据,不做广告追踪。
我们收集的,以及为什么
| 什么 | 具体内容 | 用来做什么 |
|---|---|---|
| 账号 | 邮箱;密码只保存不可逆的摘要,我们看不到原文;账号编号和短号 | 登录、找回密码、发验证码;付款收据和套餐到期提醒;偶尔发产品和优惠消息(每封信底部都能一键退订,退订后不再发);找客服时认出你 |
| 套餐与订单 | 买了哪个套餐、金额、付款方式、下单和付款时间、专属出口所在国家、用到的邀请码或积分 | 开通、续期、对账、处理售后 |
| 设备 | 设备型号、系统、App 版本、大致地区(省或国家级)、最后在线时间,以及 App 自己生成或系统提供的、只在本应用内有效的设备编号(不是 IMEI 或硬件序列号) | 在「我的设备」里列出来;执行同时登录设备数的上限 |
| iPhone 通知 | 只有你在 iPhone 上允许通知后才有:系统给本应用的推送令牌。App 也会每天收一次不显示的静默推送,用来判断 App 是否还装着 | 提醒套餐快到期、体验结束;静默推送一直送不到就当作已卸载,不再推送 |
| 装机报到 | App 每次打开、以及安卓每天后台一次,报一下 App 自己生成的安装编号、系统、App 版本、机型和这几次的时间(电脑版卸载时也报一声);登录前也会报,不含 IP 地址,也不含账号 | 统计装了多少台、多少台已经不用了;180 天没再出现就自动删除 |
| 流量合计 | 每个账号每天上传、下载的字节总数,不含去往哪里 | 流量档位与公平使用 |
| 连接质量报告 | 连接成功还是失败、延迟、用的是哪条线路和哪种连接方式、网络运营商和大致地区。这部分不和你的账号关联 | 判断哪些线路在哪些地方好用 |
| 客服对话 | 你在 App 里发给客服的内容 | 回答你的问题 |
| 邀请与积分 | 谁用了谁的邀请码、积分的获得和抵扣记录。你看不到对方是谁,对方也看不到你 | 计算邀请奖励 |
| 体验资格 | 设备编号和邮箱的不可逆摘要 | 防止同一台设备或同一个邮箱重复领取体验 |
| 推广来源 | 只有你打开的链接带着来源标记(比如 ?s=tg-1006a),或者你打开的是邀请链接(kunvpn.com/i/邀请码,记成 i-邀请码)时才有:这个标记会在你的浏览器里记 30 天(本地存储 kun.src;另有一条 kun.hit 记着今天已经算过一次,免得刷新重复计数。清除网站数据就都没了),注册时随注册信息一起交给我们、记在账号上。另外按标记合计「打开过几次、点过几次下载」,只是计数,不记你的 IP 地址。打开邀请链接时,我们的服务器还会在内存里记 24 小时「你这个网络出口的不可逆摘要 → 邀请码」,只用来在你随后用 App 注册时问一句「是不是这个邀请码的朋友邀请你来的」,你点了确认才算数;它不写进数据库、不保存 IP 地址本身,24 小时后自动作废。这不是广告追踪:官网不放任何第三方统计代码,也不跨网站认人 | 按来源统计有多少人来、多少人注册和付款,判断哪条推广值得继续做 |
| Telegram 提醒 | 只有你主动绑定时才有:Telegram 会话编号和显示名 | 给你发积分提醒;随时可以在官网解除 |
| 浏览器插件 | 插件只在你点「连接」后,把这个浏览器的网页交给你选的线路,它不读、也不改网页内容。存在你电脑上、不发给我们的:登录状态、选的国家、设置、「不走加速的网站」名单、实时保护名单和你当场放行的网站(实时保护在你的浏览器里核对,你打开的网址不会发给我们)。发给我们的:登录,以及拿套餐和线路时带上插件自己生成的设备编号和版本号 —— 和 App 一样算一台设备,在「我的设备」里能单独移除。卸载插件,存在电脑上的这些就都没了 | 让插件能登录、连接和显示你的套餐 |
会经过哪些第三方
- Cloudflare:托管官网和下载文件,并把官网上的请求转发到我们的服务器。
- Resend:发送验证码、收据、到期提醒和产品消息邮件,会经手收件地址和邮件内容。
- Apple 推送服务(APNs):iPhone 上的通知经 Apple 送达,会经手推送令牌和通知文字。
- Telegram:你在 App 里发给客服的消息,会经 Telegram 转给我们的客服人员;绑定了提醒的话,积分提醒也经 Telegram 发出。
- 线路服务商和数据中心:你的加速流量会经过我们租用的服务器和出口网络。和任何网络运营商一样,它们能看到连接去往的地址,但不知道你是谁;使用 HTTPS 的网站,内容本身是加密的。
- 付款:USDT 转账记录在公开的 TRON 区块链上,我们通过 TronGrid 查询是否到账;如果用人民币付款,订单号和金额会交给第三方支付通道。
- 实时保护的名单来源:公开的 Hagezi 威胁情报名单(开源,GPL-3.0 许可)。是我们的服务器去下载它、合并后再发给你的设备,你的设备不会直接连它。
- 应用商店:从应用商店下载或更新 App 时,适用应用商店自己的隐私政策。
存在哪、存多久
- 我们的服务器在日本、美国等国家和地区。
- 账号、订单和设备,保存到你注销账号为止;流量合计在注销后只以一个不再关联到你邮箱的账号编号保留,用来和线路供应商对账。
- 装机报到 180 天没再出现就自动删除;App 内客服对话保留 180 天。
- 网站、网关和线路服务器都不保存访问日志。服务器的运行日志只在出错时可能记下账号编号或邮箱,用来排查问题,最多保留 30 天。
- 连接质量报告不和账号关联,按线路汇总使用。
你能做什么
- 查看:在官网「我的账户」和 App 里,能看到我们存的你的订单、设备、积分和流量。
- 更正与管理:修改密码、移除设备、让其他设备全部退出登录、解除 Telegram 绑定。
- 注销账号:在 App 的「设置」里删除账号,当场生效:你会立刻从所有设备退出,邮箱、密码、设备、这几台设备的装机报到和客服会话当场删除。也可以写信给我们,我们在 30 天内处理。为了对账,已付款订单的金额和日期、每天的流量合计会以不再关联到你身份的方式保留;为了防止重复领取免费体验,会保留一条「这台设备、这个邮箱领过体验」的记录。
- 我们的服务不面向 13 岁以下的儿童,也不会有意收集他们的信息。
联系我们
对这份说明有任何问题,或者想行使上面的权利,写信到 support@kunvpn.com,也可以在 App 里直接找客服。
这份说明如果有实质改动,我们会提前在官网和 App 内公告,并更新上面的生效日期。
Privacy Policy (English)
This policy covers the KunVPN website, apps and browser extension. If something is not listed here, we do not collect it.
What we do not collect
- The websites or apps you visit, your DNS queries, or the content of your traffic.
- Your IP address. Our website, API servers and line servers do not record the IP address you connect from. A device's approximate region is looked up at connection time and only the region name is stored.
- Timestamps of individual connections and disconnections.
- Which websites Real-time Protection blocked for you. The block list is downloaded to your device and checked there, so the addresses you open are never sent to us; the blocked-site history and counts stay on your device. We only learn a specific address if you tell support it was blocked by mistake.
- Your real name, phone number or government ID. Signing up only needs an email address.
- We never use your device as an exit for anyone else, never resell your bandwidth, never sell or rent user data, and do no advertising tracking.
What we collect and why
- Account: email address; a one-way hash of your password (we cannot see it); an account ID. Used for sign-in, password recovery, verification codes, receipts and plan-expiry reminders, occasional product and offer emails (every one has a one-click unsubscribe link), and support.
- Plans and orders: plan, amount, payment method, order and payment times, the country of a dedicated exit, and any invite code or points used. Used to activate, renew, reconcile and support your plan.
- Devices: device model, OS, app version, approximate region (state/country level), last seen time, and a device identifier generated by the app or provided by the OS for this app only (not an IMEI or hardware serial). Used to list your devices and enforce the limit on signed-in devices.
- iPhone notifications: only if you allow notifications on iPhone, the push token the system issues for this app; the app also receives one invisible silent push a day. Used to remind you before your plan expires or your trial ends; if silent pushes keep failing we treat the app as uninstalled and stop pushing.
- Install check-ins: each time the app opens, and once a day in the background on Android (and when the desktop app is uninstalled), it reports an install ID generated by the app, OS, app version, device model and the times of these check-ins. This also happens before you sign in; it contains no IP address and no account. Used to count active and uninstalled installs; deleted automatically after 180 days without a check-in.
- Traffic totals: bytes uploaded and downloaded per account per day, with no destinations. Used for traffic tiers and fair use.
- Connection quality reports: success or failure, latency, which line and connection method, network operator and approximate region. Not linked to your account. Used to tell which lines work where.
- Promotion source: only if the link you opened carries a source tag (e.g.
?s=tg-1006a) or is an invite link (kunvpn.com/i/CODE, recorded asi-code). The tag is kept in your browser for 30 days (local storagekun.src, pluskun.hitso a reload is not counted twice) and sent with your sign-up, where it is stored on your account. We also count visits and download clicks per tag, without recording your IP address. When you open an invite link, our server also keeps, in memory only and for 24 hours, a one-way digest of your network exit mapped to that invite code, so that when you then sign up in the app we can ask whether that friend invited you; it only counts if you confirm. It is never written to a database, the IP address itself is not stored, and it expires after 24 hours. No third-party analytics run on our website. Used to see how many people each promotion brings in, signs up and pays. - Browser extension: it only routes this browser's pages through the line you choose after you click Connect, and never reads or changes page content. Kept on your computer and not sent to us: your sign-in, chosen country, settings, your "skip these sites" list, the Real-time Protection list and any site you chose to open anyway (protection is checked in your browser, so the addresses you open are never sent to us). Sent to us: your sign-in, and a device ID generated by the extension plus its version when it fetches your plan and lines — it counts as one device, like the app, and can be removed under My devices. Uninstalling the extension removes everything it kept on your computer.
- Support messages you send in the app; invite and points records; a one-way hash of your device ID and email to prevent repeated free trials; and, only if you link it, your Telegram chat ID and display name for points notifications.
Third parties
Cloudflare (website hosting, downloads and request forwarding); Resend (verification, receipt, reminder and product emails); Apple Push Notification service (iPhone notifications); Telegram (support messages and optional notifications); our server and network providers, which, like any network operator, can see where connections go but not who you are; the public TRON blockchain and TronGrid (USDT payments) and third-party payment channels (CNY payments); the open-source Hagezi threat-intelligence lists for Real-time Protection, which our servers download and merge (your device never contacts them); and app stores under their own policies.
Where and how long
Our servers are located in Japan, the United States and other countries. Account, order and device records are kept until you delete your account; daily traffic totals are then kept only under an account number no longer linked to your email, for reconciliation with our network providers. Install check-ins are deleted after 180 days without a check-in, and in-app support conversations after 180 days. We keep no access logs on any of our servers; server error logs may contain an account ID or email and are kept for at most 30 days.
Your choices
You can view your orders, devices, points and traffic in the app and on the website; change your password, remove devices, sign out other devices and unlink Telegram; and request account deletion in the app's Settings or by email. Deletion in the app takes effect immediately: you are signed out of all devices and your email, password, devices, their install check-ins and support conversations are deleted at once. Requests by email are handled within 30 days. For accounting, the amount and date of paid orders and daily traffic totals are kept in a form no longer linked to you, and an irreversible hash of your device ID and email is kept to prevent repeated free trials. Our service is not directed to children under 13.
Contact
support@kunvpn.com · We will announce material changes on the website and in the app before they take effect.